Terms and Conditions

Support

WhatsApp: 0837737441

Email: info@vaporize.co.za

 

General Shipping

NB: You must be logged in and provide a valid shipping address (including postal code) to see the correct shipping options on checkout.

Export restriction

The offerings on this website is available to South African customers only, unless otherwise authorized by management.

Payments:

  • Direct Bank Transfer will only ship when funds clear into our account
  • Only SnapScan and EFTSecure orders in before 9AM Monday to Friday will ship the Same Day.
  • Orders placed Friday after 9AM or on weekends will ship the following Monday morning.

Shipping Terms:

Please note that there are areas in all the Major Centers that will be considered “Township/Regional”  the following are some areas excluded in Cape Town

Beacon Valley, Heideveld, Manenberg, Bishop Lavis, Kayelitsha, Matroosfontein, Bonteheuwel
Kayamandi Township, Mbekweni, Delft, Langa, Nyanga, Guguletu, Lentegeur, Rocklands
Hanover Park, Wesbank (Delft), Lotus River

Please confirm with us if you are not sure which shipping options apply, else additional payments may be necessary.

Cape Town

Delivery: Same day (Orders in by 9AM.. else orders will ship later in the day and delivery should be the next Working day)

Weight Limit: < 5Kg

Cost: R50 (including packaging and handling fee) To Qualify for Free Shipping: Order total must be R500 or more..

Cape Town Peninsula &  Country Areas

Atlas Gardens , Kommetjie, Noordhoek, Fish Hoek, Kraaifontein, Phillipi, Grassy Park, Melkbosstrand, Simon’s Town, Eerste River, Mitchell’s Plain, Stellenbosch, Franschhoek, Paarl, Strand, Gordon’s Bay, Somerset West, Wellington

Delivery: Next Working day

Weight Limit: < 5Kg

Cost: R50 (including packaging and handling fee) To Qualify for Free Shipping: Order total must be R500 or more..

Major centers (Overnight Air Express)

Delivery: Next Working Day

Weight Limit: < 2Kg

Cost: R100 (including packaging and handling fee) To Qualify for Free Shipping: Order total must be R1000 or more..

Country wide/Township/Regional (Overnight Air Express)

Delivery: 1-2 Working Days

Weight Limit: < 2Kg

Cost: R150 (including packaging and handling fee) To Qualify for Free Shipping: Order total must be R1500 or more..

Major centers (Budget Air Cargo)

Delivery: 1-2 Working Days

Weight Limit: < 5Kg

Cost: R100 (including packaging and handling fee) To Qualify for Free Shipping: Order total must be R1000 or more..

Country wide/Township/Regional (Budget Air Cargo)

Delivery: 2-3 Working Days

Weight Limit: < 5Kg

Cost: R150 (including packaging and handling fee) To Qualify for Free Shipping: Order total must be R1500 or more..

 

Return and Refunds policy

The provision of goods and services by Vaporize.co.za is subject to availability. In cases of unavailability, Vaporize.co.za will refund the customer in full within 30 days. Cancellation of orders by the customer will attract a 10% administration fee. With absolutely no exceptions, will any cancellation be possible after items have been shipped or collected by the customer.

 

Stock Availability

In stock:

Items “In Stock” can ship immediately.

Backorder:

Items “Available on backorder” (pre-order) ..delivery normally within 7-14 working days. (Please confirm with us first) ..

NB: Please note there’s no guarantee when items on backorder will actually arrive as shipping from our suppliers can be delayed for any number of reasons.

 

Payment Terms

* No goods will be shipped (or handed over for collection) without first registering an account with contactable details, email address verification and age verification.

* No goods will be shipped (or handed over for collection) without full payment via SnapScan, EFTSecure or manual EFT (Direct Bank Transfer) For manual EFT funds need to clear into our account first.

 

Vaporize.co.za DOA (Dead On Arrival) Warranty

The purchaser shall inspect the goods on arrival and must notify us within 48 hours via email or whatsapp from the date of delivery if any goods are damaged or any items were not received.  Please do not open any goods without checking them to be correct first. Please contact us via email or whatsapp immediately. Should the purchaser fail to do this it shall be deemed as goods accepted.

All goods carry a 48 hour DOA money back warranty (or will be replaced) if it arrives dead or broken. ALSO SEE EXCLUSIONS BELOW..

Terms:

* You will be required to return to us the Broken/Damaged/Not Working goods with original packaging and shipping labels..
* We MUST be notified of items to be returned within 48 hours of receiving the goods. (mail to: info@vaporize.co.za / whatapp:0837737441)
* A full refund or replacement will only be issued after the original damaged goods have been received back for inspection.

 

Factory Warranty

Vaporize.co.za abides by the manufactures warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instructions laid out by the manufacturer.

Different devices will have different warranties from their respective manufacturers, in most cases glassware and mouthpieces will NOT be covered under any warranty, most electronic devices will have a 3 months factory warranty on electronic failure only. (Please confirm with us before purchase.)

General scratches and cracks due to possible misuse will NOT be covered. Devices with liquid damage, damage due to excessive heat, drop damage or general misuse will NOT be covered. Please note that as per the Consumer Protection Act Vaporize.co.za is allowed up to 2 weeks the check the device and return it to the purchaser.

ALSO SEE EXCLUSIONS BELOW..

Terms:

* You will be required to return to us the Broken/Damaged/Not Working goods with original packaging and shipping labels..
* We MUST be notified of items to be returned. (mail to: info@vaporize.co.za / whatapp:0837737441)
* We will handle the claim process with the factory on your behalf, after verifying and testing for the defect ourselves.

 

Warranty / Refund Exclusions

No warranty or guarantee is offered on any Pre made or Handmade coils.

No warranty or guarantee is offered on any Glassware or Mouthpieces.

Regrettably no returns or refunds will be entertained on SALE items.

For all our customers safety, there will be absolutely no refund or exchange of any eLiquid, DIY Liquids or Flavoring.

Please note that Lithium batteries have an expected life of around 500 cycles, therefor batteries are only covered under the Vaporize.co.za Dead On Arrival Warranty.

 

Customer Privacy policy

Vaporize.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

 

Payment options accepted

Payment may be made via EFTSecure, SnapScan or by Direct Bank Transfer into the Vaporize.co.za bank account, the details of which will be provided on request.

 

Contact information

Email: info@vaporize.co.za

Contact/Support: 083 773 7441

Address:  ARNHEM, 4 LOXTON RD, MILNERTON, CAPE TOWN, SOUTH AFRICA (Please call and arrange collections first)

eLiquid

** eLiquid containing Nicotine will not be for sale to persons under 18  (You will be required to verify your age before orders can be shipped) **

 

* Vaporize.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.